Privacy Policy

Privacy Policy for Thrivival

Effective Date: 01 Jan 2025

At Thrivival Ventures Pty Ltd, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our mobile application, Thrivival (referred to as “the App” or “our App”). By using Thrivival, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you use our App. This includes, but is not limited to:

• Full name
• Email address
• Phone number
• Postal address
• Date of birth
• Profile information
• Payment information (processed through secure third-party payment processors)
• Any other information you choose to share with us

1.2 User Content

Any content you create, upload, or share through our App, including photos, videos, comments, and messages.

1.3 Usage Information

We collect information about how you use our App, including:

• Log data (date and time of access, features used)
• Device information (device type, operating system, browser type)
• IP address and general location
• App interactions and navigation patterns
• Crash reports and performance data
• Referral URLs and search terms

1.4 Cookies and Similar Technologies

We use cookies, pixel tags, web beacons, and similar technologies to:

• Remember your preferences and settings
• Maintain your session information
• Analyze how you use our App
• Enhance security and prevent fraud
• Deliver relevant content and advertising
• Improve overall user experience

You can manage cookie preferences through your device or browser settings, although disabling certain cookies may limit functionality.

2. How We Collect Information

2.1 Direct Collection

Information you provide directly when you:

• Create or update your account
• Complete your profile
• Contact our customer support
• Participate in surveys or promotions
• Subscribe to newsletters
• Make purchases

2.2 Automated Collection

Information collected automatically when you use our App through:

• Cookies and tracking technologies
• App analytics tools
• Server logs
• Device sensors and features

2.3 Third-Party Sources

Information we may receive from:

• Social media platforms (if you connect your accounts)
• Business partners and service providers
• Publicly available sources
• Marketing and analytics partners

3. How We Use Your Information

3.1 Service Provision

• Creating and managing your account
• Processing and fulfilling your requests
• Providing customer support
• Facilitating communications
• Processing payments and preventing fraud

3.2 Personalization and Improvement

• Personalizing your experience
• Recommending content and features
• Analyzing usage patterns to improve our App
• Testing and developing new features
• Conducting research and analysis

3.3 Communication

• Sending administrative notifications
• Providing updates about our services
• Delivering marketing communications (subject to your preferences)
• Responding to your inquiries
• Conducting surveys and collecting feedback

3.4 Legal and Security

• Verifying your identity
• Detecting and preventing fraud and abuse
• Debugging and fixing issues
• Enforcing our Terms of Service
• Complying with legal obligations
• Protecting our rights, property, and users

4. Data Storage and Security

4.1 Data Storage

Your personal information may be stored and processed in your region, in Australia, or in any other country where we or our service providers maintain facilities.

4.2 Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When your data is no longer required, we will securely delete or anonymize it.

4.3 Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security assessments
• Employee training on data protection
• Incident response procedures

However, please note that no method of transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

5.1 Service Providers

We may share your information with third-party service providers who help us:

• Host our infrastructure
• Process payments
• Analyze data and usage patterns
• Provide customer support
• Send communications
• Prevent fraud and abuse

These providers are contractually obligated to use your information only for the services they provide to us and in accordance with this Privacy Policy.

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice in our App of any change in ownership or uses of your personal information.

5.3 Legal Requirements

We may disclose your information if required by law, legal process, or governmental request, or where we believe disclosure is necessary to:

• Enforce our Terms of Service
• Detect, prevent, or address fraud, security, or technical issues
• Protect the rights, property, or safety of Thrivival, our users, or the public

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. Your Rights and Choices

6.1 Account Information

You can access, update, or delete your account information at any time through your account settings in the App. If you cannot access certain information, please contact us for assistance.

6.2 Communication Preferences

You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by adjusting your notification settings in the App.

6.3 Privacy Rights

Depending on your location, you may have specific rights regarding your personal information, including:

• Right to access and receive a copy of your personal information
• Right to correct inaccurate or incomplete information
• Right to delete your personal information
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

6.4 Do Not Track

Some browsers offer a “Do Not Track” feature that signals to websites that you do not want to have your online activities tracked. Our App does not currently respond to “Do Not Track” signals.

7. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country.

When we transfer your information to other countries, we will:

• Use approved data transfer mechanisms
• Implement appropriate safeguards
• Ensure that your rights remain protected

8. Children’s Privacy

Our App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete the information as soon as possible.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately.

9. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of any material changes by:

• Posting the updated Privacy Policy in our App
• Sending you an email notification
• Displaying a prominent notice when you next access the App

Your continued use of Thrivival after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

10. Third-Party Links and Services

Our App may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

11. Data Protection Officer

We have appointed a Data Protection Officer who is responsible for overseeing questions regarding this Privacy Policy. If you have any questions or concerns about how we handle your personal information, please contact our Data Protection Officer at info@thrivival.com.au.

12. Dispute Resolution

If you have a complaint about our privacy practices, please contact us first. We will investigate and attempt to resolve any concerns.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Thrivival Ventures Pty Ltd
Email: info@thrivival.com.au

By using Thrivival, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.