Unsubscribing and Data Management Policy

Unsubscribing and Data Anonymisation Policy for Thrivival

Effective Date: 01 Jan 2025

This policy outlines the procedures and practices for unsubscribing from communications and managing your personal data at Thrivival Ventures Pty Ltd. We are committed to respecting your privacy choices and providing transparent information about how your data is handled when you choose to limit or end your relationship with our services.

1. Unsubscribing Options

1.1 Communication Preferences

You may manage your communication preferences at any time through:

Your account settings in the Thrivival app
The “Manage Preferences” link included in all our email communications
Replying “STOP” to any SMS message we send
Contacting our customer support team

1.2 Types of Communications

You may choose to unsubscribe from specific types of communications while continuing to receive others:

Marketing and promotional messages
Product updates and announcements
Event invitations
Newsletters and educational content
Survey requests

1.3 Essential Communications

Please note that even if you unsubscribe from marketing communications, you may continue to receive essential communications related to:

Account security notices
Privacy policy updates
Terms of service changes
Transaction confirmations
Legal notices

1.4 Processing Time

We will process unsubscribe requests promptly. Please allow up to:

24 hours for email unsubscribe requests
72 hours for postal mail unsubscribe requests
10 business days for preference changes made through customer support

2. Account Deactivation and Deletion

2.1 Temporary Deactivation

You may temporarily deactivate your Thrivival account by:

Using the “Deactivate Account” option in your account settings
Contacting our customer support team

During deactivation:

Your profile will not be visible to other users
You will not receive non-essential communications
Your account data will be preserved for future reactivation

2.2 Permanent Deletion

To permanently delete your account and associated personal data:

Navigate to “Account Settings” > “Privacy” > “Delete Account” in the app
Complete the verification process to confirm your identity
Submit your deletion request

2.3 Cooling-Off Period

After requesting permanent deletion, a 30-day cooling-off period will begin, during which:

You may cancel the deletion request by logging back into your account
Your account will remain deactivated but recoverable
You will receive a confirmation email with instructions for canceling the deletion if desired

3. Data Anonymisation and Deletion

3.1 Data Anonymisation Process

When you request deletion of your personal information, we will:

Remove all personally identifiable information from our active systems
Replace identifiable data with randomised identifiers
Disconnect all links between anonymised data and your identity
Implement technical measures to prevent re-identification

3.2 Scope of Anonymisation

The anonymisation process applies to:

Account profile information
Contact details
Usage history
Device information
Any other personally identifiable information

3.3 Data Retention After Anonymisation

Following anonymisation, certain non-personal data may be retained in aggregated form for:

Statistical analysis and service improvement
Market research and trend analysis
Performance measurement
Building better features and services

This aggregated data cannot be used to identify you personally.

3.4 Immediate Deletion

The following data will be immediately and permanently deleted upon account deletion:

Payment information
Authentication credentials
Private messages and communications
Personal content uploads
Health-related information

4. Data Backup and Archiving

4.1 Backup Retention

For disaster recovery and business continuity purposes, your data may remain in our backup systems for a limited period after deletion from active systems:

Cloud backups: up to The 90 days
Offsite archives: up to 180 days

4.2 Backup Security

All backup data is:

Encrypted using industry-standard encryption protocols
Stored in secure, access-controlled facilities
Subject to strict access limitations and audit logging
Automatically purged after the retention period expires

4.3 Restoration Limitations

We have implemented technical measures to ensure that:

Deleted user data is flagged to prevent inadvertent restoration
Any system restoration excludes previously deleted personal data
Backup data cannot be used for operational purposes after deletion request

5. Third-Party Data Management

5.1 Service Providers

When you request deletion of your data, we will:

Notify applicable third-party service providers of your request
Require confirmation of compliance with deletion requirements
Follow up to ensure completion of deletion processes

5.2 Data Sharing Limitations

Please note that:

Information previously shared with third parties prior to your deletion request may still be held by those parties
Public information you have shared may have been copied or stored by other users
Cached copies may temporarily exist in search engines and web archives

5.3 Third-Party Accounts

If you used third-party authentication (e.g., “Sign in with Google”):

Deleting your Thrivival account does not affect your accounts with those third parties
You should review and manage privacy settings with those services separately

6. Data Subject Rights

6.1 Right to Access

You may request a copy of your personal data through:

The “Download My Data” feature in account settings
A written request to our Data Protection Officer

We will provide the information in a commonly used electronic format within 30 days.

6.2 Right to Rectification

You may correct inaccurate or incomplete personal information:

Directly through your account settings
By contacting customer support with specific correction requests

6.3 Right to Restriction

You may request that we restrict processing of your data while:

The accuracy of your data is being verified
Our legal basis for processing is being assessed
You need the data for legal claims

6.4 Right to Object

You may object to processing of your personal data:

For direct marketing purposes (at any time)
Based on legitimate interests (with specific grounds)
For research or statistical purposes

6.5 Right to Data Portability

You may request your data in a structured, commonly used, machine-readable format for transfer to another service provider.

6.6 Exercising Your Rights

To exercise any of these rights:

Email our Data Protection Officer at privacy@thrivival.com.au
Include “Data Subject Request” in the subject line
Provide sufficient information to verify your identity

We will respond to all legitimate requests within 30 days.

7. Limitations and Exceptions

7.1 Legal Requirements

We may retain certain information despite your deletion request when:

Required by applicable law or regulation
Necessary for tax, accounting, or auditing obligations
Required for fraud prevention or security purposes
Needed to defend or exercise legal claims

7.2 Technical Limitations

Some information may be impossible to completely delete due to:

Technical constraints of our systems
Integration with third-party platforms
Distributed nature of our backup infrastructure

7.3 Legitimate Business Purposes

We may retain de-identified data for:

Improving our services and user experience
Analysing usage patterns and trends
Maintaining performance metrics and statistics
Product development and research

8. Changes to This Policy

8.1 Policy Updates

We reserve the right to modify this policy at any time. We will notify you of significant changes by:

Posting a notice in the app
Sending an email to your registered email address
Updating the “Effective Date” at the top of this policy

8.2 Prior Versions

Previous versions of this policy will be archived and made available upon request.

9. Contact Information

For questions or concerns regarding this policy or to exercise your data rights:

Thrivival Ventures Pty Ltd
Attn: Data Protection Team
Email: info@thrivival.com.au

For urgent matters related to data deletion, please include “URGENT – DATA DELETION” in your email subject line.

By continuing to use Thrivival, you acknowledge and accept the practices described in this policy.